Frequently Asked Questions
Welcome to the MechtronDrill.com FAQ page.
Here you’ll find answers to common questions about ordering, payments, shipping, returns, and customer support.
If you need further assistance, please contact our support team.
Ordering & Payment
How do I place an order?
Browse our collection of electric tools and accessories, add your selected items to the cart, and proceed to checkout.
Enter your shipping details, select your preferred payment method, and confirm your order.
What payment methods do you accept?
- Visa, Mastercard, American Express
- PayPal
- Afterpay
- Klarna
Is my payment secure?
Yes. All payments are processed through SSL-encrypted and PCI DSS–compliant gateways.
Your card details are never stored on our servers.
Can I modify or cancel my order?
Orders can be modified or cancelled within 12 hours of purchase.
After this period, your order may already be processed and changes may not be possible.
Products & Quality
Are all products new?
Yes. Every item sold on MechtronDrill.com is brand-new, unused, and covered by our standard warranty.
Where are your products made?
Our products are sourced from certified manufacturers worldwide to ensure consistent quality, durability, and performance.
The country of origin and key specifications are listed on each product page.
What if my product doesn’t match the description?
If the item you receive differs from its description, you’re eligible for a return or refund.
Please contact us within 14 days of delivery to initiate a return.
Shipping & Delivery
Do you offer free shipping?
Yes. We provide Free Shipping on all orders to Australia, the UK, New Zealand, and Germany.
How long does delivery take?
Orders are usually dispatched within 1–2 business days.
Delivery typically takes 5–14 business days depending on your location.
How can I track my order?
Once your order has been shipped, you’ll receive an email with your tracking details.
You can also view tracking information anytime under My Orders in your account.
Returns & Refunds
What is your return policy?
We accept returns within 14 days of delivery for unused products in their original packaging.
Defective, damaged, or incorrect items are eligible for free return shipping.
Who pays for return shipping?
| Reason | Shipping Cost Covered By |
|---|---|
| Defective / Damaged / Incorrect Item | MechtronDrill.com |
| Change of Mind / Incorrect Purchase | Customer |
How long do refunds take?
Refunds are processed within 5–10 business days after the returned item is received and inspected.
Depending on your payment provider, it may take an additional few days for the funds to appear in your account.
Account & Support
Do I need an account to place an order?
You can checkout as a guest or create an account for faster checkout, saved addresses, and easy order tracking through
My Account.
How do I contact customer service?
Our support team is available Monday–Friday, 9 AM–5 PM (AEST).
- Email: [email protected]
- Live Chat: Available Monday–Friday, 9 AM–5 PM (AEST)