Privacy Policy
At MechtronDrill.com, operated by HYGGO PTY LTD, we respect your privacy and are fully committed to protecting your personal information.
This Privacy Policy explains how we collect, use, and safeguard your data when you visit our website, make a purchase, or contact our support team.
1. Information We Collect
We collect personal information necessary to process your orders and improve your shopping experience, including:
- Name, email address, phone number, and billing/shipping addresses
- Payment details (processed securely via third-party gateways)
- Account login credentials (if you create an account)
- Order history, preferences, and product interests
- Browser type, IP address, and general usage data for analytics and site optimisation
2. How We Use Your Information
Your information is used only for legitimate business purposes, such as:
- Processing and delivering your orders
- Providing customer support and service updates
- Sending order confirmations and tracking details
- Improving our website functionality and product range
- Sending marketing or promotional emails (only with your consent)
3. Payment Security
We never store your complete payment information.
All transactions are securely processed through PCI DSS–compliant payment gateways such as Visa, Mastercard, American Express, PayPal, Afterpay, and Klarna.
These providers use advanced encryption and tokenisation to protect your data.
4. Cookies & Tracking
Our website uses cookies to improve your browsing experience, remember preferences, and analyse site traffic.
For full details, please refer to our Cookies Policy.
5. Data Sharing
We do not sell, rent, or trade your personal data to any third party.
We may share limited information with trusted partners who assist with:
- Order fulfilment and delivery
- Payment processing
- Analytics and marketing optimisation
- Customer service operations
All partners are required to handle your information securely and comply with applicable privacy and data protection laws.
6. Data Storage & Retention
Your data is stored securely on encrypted servers with restricted access.
We retain personal information only for as long as necessary to fulfil the purposes outlined in this policy or as required by law.
7. Your Rights
Depending on your location, you have the right to:
- Access, correct, or delete your personal information
- Withdraw consent for marketing communications
- Request a copy of the personal data we hold about you
To exercise these rights, please contact us at
[email protected].
8. Marketing Emails
If you subscribe to our newsletter, you may receive occasional updates about new products, offers, and promotions.
You can unsubscribe anytime using the “Unsubscribe” link included in each email.
9. Third-Party Links
Our website may include links to third-party websites for your convenience.
Please note that we are not responsible for the privacy practices or content of these external sites.
We encourage you to review the privacy policies of any linked websites you visit.
10. Changes to This Policy
We may update this Privacy Policy periodically to reflect changes in our business practices, legal requirements, or technology.
Any updates will be posted on this page with a revised effective date.
11. Contact Us
If you have any questions, concerns, or requests regarding this Privacy Policy, please contact our support team:
- Company: HYGGO PTY LTD
- Email: [email protected]
- Business Hours: Monday–Friday, 9 AM–5 PM (AEST)